Study Set Content:
This is demonstrating that you own your feelings and emotions rather than using nonspecific terms speak in the first person.
Ø Language ownership
Clearly state your need and expectations
Ø Specificity
For example, when speaking to a verbally abusive patient don’t respond with: “Everyone in the pharmacy hates it when you talk to them in that tone.”
Ø Language ownership
For example, when speaking who has made several unreasonable demands don’t respond with: “You are being totally understandable.”
Ø Specificity
To use ownership language saying, “I feel angry and uncomfortable when you speak to me in condescending tone and use in appropriate words.”
Ø Language ownership
Do use language specificity, say: “It is not appropriate to ask me to refill a prescription that is not authorized for refills without an approval from your doctor that would be a violation of pharmacy laws.”
Ø Specificity
Pharmacists do not document their comments in a patient’s notes, instead they comment it verbally or on charts.
PHYSICIANS ISSUE/S
Difference in power from hierarchical structure between the physicians and pharmacists
PHYSICIANS
There is a lack of collaboration regarding the assurance of the drugs administered to patients
NURSES ISSUE/S
Professional Isolation
PHYSICIANS ISSUE/S
Tolerate the flaws and wrong doing of colleagues
FELLOW RPHS ISSUE/S
Relying on implied or implicit information conversing on an ad hoc basis
OTHERS (MedTech, RadTech) ISSUE/S
Incomplete documentation
OTHERS (MedTech, RadTech) ISSUE/S
Difficulties in contacting other professionals
OTHERS (MedTech, RadTech) ISSUE/S
Lack of a standardized way of communicating in writing to ensure that any recommended action has been taken
OTHERS (MedTech, RadTech) ISSUE/S
Understand the hierarchical structure between medical staffs
PHYSICIANS INTERVENTION/S
Encourage pharmacists to document their input in patients notes ensuring that information is transferred, acknowledged and acted on. Just like the nurses do, to have better communication with them
PHYSICIANS INTERVENTION/S
There should be a collaborative discussion of the common and dangerous side effects of medicines
NURSES INTERVENTION/S
Engaging the junior doctors early in their postgraduate training will pay dividends for future collaborative working
PHYSICIANS INTERVENTION/S
Control the communication between pharmacists and use this communication as an avenue for formal exchange of precise information. This may lead to reduction of errors in work
FELLOW RPHS INTERVENTION/S
