Scope of Responsibilites 1. This department is responsible in storing and maintaining records of a certain batch from start to finish.2. They provide data that aids in analyzing the product’s performance in the market 3. They usually relates to the customers regarding complaints, and product inquiry these data will be reported to the technical sales committee. 4. They also coordinate with the development group for product improvement. 5. Helps develop Standard Operating Procedures (SOP)6. Helps to provide data that gives scientific and legal status.