must also be trained. While this

process may be less time- consuming,

complex, and expensive than training

future managers, it certainly is no less

important.

After all, non-management people are

the mainstays of the pharmacy. If they

are ineffective or inefficient in

performing their tasks, the entire

operation will be affected.

Consequently, in many respects, the

five guidelines described in the

preceding section apply here as well.