Responsibility for decisions cannot be passed on while the authority to make them can be shared and/or given to others. Delegation of authority, however, is often not accomplished within smaller pharmacies. Owners who have gone into business to become bosses after developing and nurturing their pharmacies tend to be unwilling to share control with several other people. Even in companies where delegation is present, owners tend to centralize authority during difficult situations or when they feel that their employees are not performing well.
