1. Managers should always impartial and consistent to gain the confidence of the employees.

2. Managers should show sincere interest in issues that are important to the employees to gain their respect.

3. Managers and employees should have good upward and downward communication. Both managers and employees must know how to properly talk and listen.

4. Communication is fifty percent active listening. This is why it is important for managers and employees to listen carefully to one another to achieve full understanding of the information received, take action quickly based on their understanding, and communicate the results of such actions.