Study Set Content:
Refers to grouping people, establishing relationship among them, and defining the authority and responsibility that they have.
Organizing
It involves identifying tasks to perform; arranging tasks in a logical order; classifying tasks into certain types; designating employees into clusters; delegating authority and responsibility; and lastly, establishing the methods for evaluating performance and accountability.
Organizing
Three steps involved in organizing:
grouping of people and identification of the work to be done
- delegation of authority and responsibility
- establishment of relationships among people and tasks
is concerned with identifying the personnel and the tasks to be performed within the pharmacy and then grouping them in a logical way.
Planning
different areas of planning
- financial resources
- human resources
- material resources
the work of a manager to entrust others with responsibility and authority and to create accountability for results
Delegating
the sum of the rights and power assigned to a position
Authority
the obligation to assume responsibility and exercise authority in conformity with understood and accepted performance standards
Accountability
determines what positions to be filled. It also involves preparing the job description, identifying the sources of potential applicants, searching for applicants, interviewing applicants, selecting applicants, orienting new employees to their jobs, training them, and evaluating their performance.
Staffing
is a highly qualitative process
Staffing
is a process which sets personnel goals, establishes work standards, develops leadership style, motivates personnel, trains and retrains personnel, evaluates personnel, disciplines and dismisses personnel as necessary, and promotes personnel.
Directing
it involves keeping personnel and other resources focused on the goals of the pharmacy and ensuring that they are utilized in a manner consistent with the policies established by the owner.
Directing
is a continuous activity. In a sense, it is concerned with finding different ways to keep personnel productive and motivated to achieve the goals of the pharmacy. It is a challenging task that often separates the highly competent from the less skilled managers.
Directing
is the process of measuring and correcting the activities of subordinates and the company itself to assure conformity with its plans. It is the most overlooked management process since it is commonly assumed that the process is sufficient to ensure that the pharmacy is operating effectively and efficiently. It involves the periodic assessment of the status of the pharmacy.
Controlling
It also establishes points for periodic monitoring of the pharmacy; measures pharmacy performance; examines strategies and recommends changes as appropriate; develops yearly performance measurement; and evaluates the annual performance of the establishment.
Controlling
The following are ways in which control can be maintained
Quantitative and Qualitative
- Financial statements to determine if revenues and expenses are within budgeted limits
- Inventory
Quantitative
Evaluating levels of patient satisfaction
- Employee performance
Qualitative
most important consideration in controlling is to monitor the pharmacy's
progress as it moves through the fiscal year.
is the manager's "fail-safe" mechanism.
Controlling
