Study Set Content:
quality is ensuring that services are delivered in a resource-efficient way
Management quality
good healthcare quality means “providing patients with appropriate services in a
technically competent manner, with good communication, shared decision making and cultural sensitivity”
According to Schuster et al.
quality is “the degree to which healthcare services for individuals and population increases the
likelihood of desired healthcare outcomes and is consistent with the current professional knowledge”
Lohr
defined quality healthcare as “consistently delighting the patient by providing efficacious,
effective and efficient healthcare services according to the latest clinical guidelines and standards, which meet
the patients needs and satisfies providers”
Mosadeghrad
He identified 182 attributes of quality healthcare and grouped them into five categories
environment, empathy,
efficiency, effectiveness and efficacy.
Mosadeghrad identified how many attributes
182
Quality healthcare includes characteristics such as
availability, accessibility,
affordability, acceptability, appropriateness, competency, timeliness, privacy, confidentiality, attentiveness,
caring, responsiveness, accountability, accuracy, reliability, comprehensiveness, continuity, equity, amenities,
and facilities
Various healthcare stakeholders’ perspectives, desires and priorities must be considered in
any effort to define, measure, and improve quality of healthcare. While several empirical studies have been
carried out to assess the quality of healthcare organizations (28,29), few researches have been conducted to
identify factors that affect quality of healthcare services.
Various healthcare stakeholders’ perspectives, desires and priorities must be considered in
any effort to define, measure, and improve quality of healthcare. While several empirical studies have been
carried out to assess the quality of healthcare organizations (28,29), few researches have been conducted to
identify factors that affect quality of healthcare services.
Very limited studies have addressed this issue in
(blank) (30). Most studies were limited to one or at the most two healthcare
stakeholder perspectives.
Iranian healthcare organizations
This study, therefore, aims to fill this research gap by empirically exploring healthcare
(blank) on factors affecting healthcare services quality in
Iranian healthcare organizations.
providers’, managers’, payers’, and policymakers’ perspectives
Patient socio-demographic variables
Patient related factors
Patient cooperation
Patient related factors
Provider socio-demographic variables
Provider related factors
Provider competency
Provider related factors
Healthcare system
Enviornmental factors
Resources and facilities
Enviornmental factors
Leadership and management
Enviornmental factors
Type of patient illness
Patient related factors
Provider motivation and satisfaction
Provider related factors
Collaboration and partnership development
Environmental factors
