Study Set Content:
Accreditation is for
3 years
Standards are global principles
designed to provide assurance
that quality is imbedded in
supplier-customer
relationships
International
Organization for
Standardization (ISO)
Exists to improve quality health care. 25 years of
experience, providing current, rigorous and
comprehensive framework for essential
quality improvement and measurement.
It is the only program in the industry that bases results
on clinical performance and
consumer experience.
National Committee for
Quality Assurance
(NCQA)
a. Protecting public health by assuring safety, efficacy
and security of human and veterinary drugs,
biological products, medical devices, food supply,
cosmetics and products that emit radiation.
Food and Drug Administration
(FDA)
b. Innovations in making medicines and foods to be
more effective, safer and more affordable.
Food and Drug Administration
(FDA)
Enforces federal controlled substances
laws and regulations.
Drug Enforcement
Administration Agency (DEA)
Inform public of accurate, science-based
information
Food and Drug Administration
(FDA)
b. Investigation and preparation for the
prosecution of those who violate
controlled substances laws and
regulations and enforce provisions of the
controlled substances act relating to
manufacture, distribution and dispensing
of legally produced controlled substances
Drug Enforcement
Administration Agency (DEA)
d. Enforcement of standards and policies
Food and Drug Administration
(FDA)
Dedicated to protecting health and
promoting quality of life through the
prevention and control of disease, injury
and disability.
Centers for Disease Control and
Prevention (CDC)
Guidelines address hand hygiene, standard
precautions and other infection control
issues.
Centers for Disease Control and
Prevention (CDC)
defined healthcare quality as ‘the application of medical science and technology in a manner that
maximizes its benefit to health without correspondingly increasing the risk
Donabedian
Donabedian distinguishes 3 components of quality
Technical quality
Interpersonal quality
Amenities
quality relates to the effectiveness of care in producing achievable health gain
Technical Quality
refers to the extent of accommodation of patient needs and preferences.
Interpersonal Quality
include features such as comfort of physical surroundings and attributes of the organisation of
service provision
Amenities
defines quality care as the ‘Provision of care that exceeds patient expectations and achieves the
highest possible clinical outcomes with the resources available’
Øvretveit
He developed a system for improving the quality of healthcare based on three dimensions of quality
Professional
Client
Management quality
is based on professionals’ views of whether professionally assessed consumer needs have been
met using correct techniques and procedures
professional
is whether or not direct beneficiaries feel they get what they want from the services
Client
