Study Set Content:
· Distractions should be avoided.
Receive and interpret the message by decoding clearly the content of the communication.
· Acknowledge a well-understood point by nodding or smiling.
Receive and interpret the message by decoding clearly the content of the communication.
· Process what the speaker is saying.
Receive and interpret the message by decoding clearly the content of the communication
· Let the listener speak to clarify topic of communication.
Receive and interpret the message by decoding clearly the content of the communication.
Avoid interrupting the speaker at any point of communication.
Receive and interpret the message by decoding clearly the content of the communication.
also known as interference, which can be either internal or external.
noise
This is an element that inhibits the message to be conveyed effectively
Identify the noise,
· Is the message accurately conveyed?
Identify the noise
· Is it received by the concerned or proper authority?
Identify the noise
· Does the receiver respond as expected?
Identify the noise
· Is the response appropriate to the message?
Identify the noise
It includes things, places, time, event and attitude of the sender and receiver.
Determine the context that refers to the environment surrounding the message
· Do a simple environmental scanning (where the communication came from, when it was sent, who sent it).
Determine the context that refers to the environment surrounding the message.
· Check personal/network contacts.
Determine the context that refers to the environment surrounding the message
· Determine certain cultural factors surrounding it.
Determine the context that refers to the environment surrounding the message.
is an important source of clues to the effectiveness of oral communication.
Body language
Being aware of the (blank) of the receiver/listener gives the speaker an opportunity to adjust the message level of understanding of the receiver for better communication.
body language
Recognize the feedback that helps determine if the message is well understood.
Observing the facial expressions, gestures, and posture of the receiver of the communication, the communicator can see the following:
· level of confidence
· defensiveness
· agreement
· comprehension
· lack of interest
· lack of engagement with the message
· truthfulness
In addition to the understanding of factors affecting global communication, (blank) will ensure successful exchange of messages.
knowledge of communication process and enhancement of communication skills
Learning the language, understanding culture, and the ability to process the messages will help communicators make sense of the ideas, feelings, and thoughts conveyed from
one individual to another
