Study Set Content:
With whom are you communicating? Know your audience
Plan the message carefully
What do you want to say to answer what the audience need to know? Outline your content or message.
Plan the message carefully
How are you sending your message? Identify the ways and means to connect with your audience.
Plan the message carefully
by encoding a precise message that considers not only the complete content, but also the perspective of the receiver, how the message will be perceived and received.
Create a clear and well-crafted message
Analyze what you want and need to say.
Create a clear and well-crafted message
Anticipate the receiver’s reaction to the message.
Create a clear and well-crafted message
Choose carefully the words, the appropriateness of the language, and the tone of the communication.
Create a clear and well-crafted message
body language is also considered.
For oral communication
reviewing your mechanics of style, avoiding the use of jargon/slang, familiarizing with company’s writing policies are a must.
In written communication
may be necessary for clarity of message.
Graphics, pictures, charts, etc
Understanding socio-cultural context is a great help for effective
cross-cultural communication
Some subject matter has sensitivity and emotional content
Choose the right channel that gives way to a more efficient way of communicating
· Minute details are easily communicated.
Choose the right channel that gives way to a more efficient way of communicating
The receiver may have specific preference
Choose the right channel that gives way to a more efficient way of communicating
· Eliminating time constraints as factor in miscommunication
Choose the right channel that gives way to a more efficient way of communicating
There may a need for asking and answering questions
Choose the right channel that gives way to a more efficient way of communicating
Receive and interpret the message by(blank) clearly the content of the communication
decoding
active listening is a factor to avoid breakdown in communication.
In oral communication
also helps in decoding a message accurately as this will make the receiver understand the emotions and feeling that the speaker is expressing.
Emphatic listening
· Body language when properly understood can be very useful in deciphering the message.
Receive and interpret the message by decoding clearly the content of the communication
