Study Set Content:
Patient becomes an informed, efficient and active participant in disease treatment and
elf care management.
The pharmacist should be perceived as a(blank) who offers pharmaceutical care.
professional
Drug interactions and adverse drug reactions should be
prevented
can assist patients in using their medicines safely and reliably
Effective patient counseling
can be used to focus an interview, supported by the patient information leaflets or product demonstrations.
medication record
All the (blank)are important to the success of an encounter.
principles of effective verbal communication
Before giving information, it is important to check the patient’s (blank)and what they remember of their doctor’s instruction so that the information to be provided can be accordingly tailored.
level of understanding
3 STAGES OF PATIENT COUNSELING
Step 1: Introduction
Step 2: Process Content & Issue Regarding Manner
Step 3: Conclusion
Review
Review the patient’s record
Introduce
Introduce yourself
Explain
Explain purpose of counseling
Obtain drug related information such as allergies, use of herbs, etc.
Obtain
Assess the patient’s understanding of the reasons for therapy
Assess
Assess any actual and/or potential concerns or problems of importance to the patient.
Assess
ISSUES REGARDING MANNER
1. Use language that the patient understands
2. Use appropriate counseling aids
3. Present facts and concepts in simple words and in logical order
4. Use open-ended question
Verify the patient’s understanding by means of
feedback
Summarize by emphasizing
key points
Give an opportunity to the patient to put forward any
concerns
Help patient to (blank) follow
plain
The combined action of two or more drugs which results in an enhancement or intensifying effect
SYNERGISM
