Study Set Content:
Ø Developing and using a professional vocabulary as well as being familiar with everyday terms are important facets of clinical pharmacy education and practice.
· LANGUAGE:
Ø The passive, one-way verbal process of traditional lecturing is a relatively inefficient communication.
· INTERACTIVE COMMUNICATION
Ø The abbreviations and terms used for prescribing medicines represent a specialized type of communication, usually to the exclusion of patients.
· LANGUAGE:
Ø Effective communication and learning are essentially two-way, interactive processes: both parties are actively participating in speaking and listening and in interpreting the meaning of communication.
· INTERACTIVE COMMUNICATION
Ø It is important that the listener maintains undivided attention and is not distracted by external or internal matters.
· LISTENING SKILLS
Ø All forms of professional writing require clarity and precision.
· WRITTEN COMMUNICATION
Ø Short sequences and paragraphs, simple words and sentence structure, are among the most important qualities of the best writing.
· WRITTEN COMMUNICATION
Ø Words need to be chosen carefully, with correct grammar, easily legible handwriting or font, and format and structure that are clear, accessible and effective.
· WRITTEN COMMUNICATION
Non-verbal cues such as keeping eye contact can indicate attention, as can nodding, or asking questions
· LISTENING SKILLS
Ø If the speaker moves off the topic, then it is appropriate to politely interrupt and reintroduce the topic from the point of deviation.
· LISTENING SKILLS
Ø Written messages require a logical structure which may be similar to the one suggested for verbal messages earlier.
· WRITTEN COMMUNICATION
Ø When all the messages have been received by the patient, it is important to emphasize and check for correct understanding of the main points by summarizing or stating the main points.
· LISTENING SKILLS
Ø There should be a brief and thorough introductory summary, outlining the purpose of communication.
· WRITTEN COMMUNICATION
Ø The ideas should be presented in a clear, logical structure with sub-headings.
· WRITTEN COMMUNICATION
Ø Lastly, a concluding summary, repeating the main messages should be written.
· WRITTEN COMMUNICATION
GUIDELINES FOR WRITING MEDICAL RECORD NOTES
Use ____
black ink.
Write ___
clearly and legibly.
Label notes with ____
specific descriptive headings
Provide the (blank) on the notes
date and time
Document the facts and avoid making
unsubstantiated judgements.
