Study Set Content:
Organize the information using the (blank) or freestyle format.
SOAP (Subjective, Objective, Assessment, Plan)
Sign the note at the (blank) with name and title.
end of the note
COMMUNICATION IN PROFESSIONAL PRACTICE
People interact best when they feel
comfortable with their surroundings, are at ease with and feel respected by those they are communicating with.
are very difficult environments for effective communication.
Hospital wards or busy dispensary counters
are also important.
Clothing and presentation
conveys the appearance of professionalism and a link with the medical profession.
A clean, pressed, white coat
a. To communicate effectively, pharmacists must be comfortable with their role on the health care team and confident in their unique knowledge and contributions to patient care.
Pharmacist-Physician Communication
Pharmacists and nurses must treat one another with respect; both professionals must realize that they share the same goal and are on the same patient care team.
Pharmacist-Nurse Communication:
Be prepared with specific questions or facts and recommendations when initiating a patient care-related conversation with physicians.
· Pharmacist-Physician Communication:
Communication should be clear, to the point, and timely.
· Pharmacist-Nurse Communication:
Stay within the pharmacist’s area of expertise.
· Pharmacist-Physician Communication:
Choose the right time and place for the conversation.
Pharmacist-Physician Communication
An added barrier to effective pharmacist-nurse communication is the use of the telephone as the primary means of communication.
Pharmacist-Nurse Communication
Never interrupt a physician-patient interaction, except in a life-threatening situation.
· Pharmacist-Physician Communication:
Do not go to an attending physician when the question or recommendation is more appropriate for a less senior member of the medical team.
· Pharmacist-Physician Communication:
It is easy to be rude, either intentionally or unintentionally, during telephone conversations.
Pharmacist-Nurse Communication
Pharmacists on the patient care team need to update consulting pharmacists frequently.
Pharmacist-Pharmacist Communication
Consulting pharmacists should be aware that the primary team may have more information than that documented in the patient record; they should not make recommendations in isolation.
Pharmacist-Pharmacist Communication
Do not interrupt teaching rounds with trivial questions and observations better communicated one to one with individual physicians.
· Pharmacist-Physician Communication:
Continuity between shifts requires clear communication of patient information, plans for the patient, and other patient issues.
· Pharmacist-Pharmacist Communication:
